Shipping policy

Shipping Policy for The Gardenz — Luxe Angel Oils

Processing Times

Each bottle of Luxe Angel Oils is carefully prepared and packaged with intention. Please allow 2–5 business days for your order to be processed before shipment.

During launches, promotions, or high-volume periods, processing times may be slightly longer.

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New Zealand Shipping

We currently ship throughout New Zealand using tracked courier services.

Estimated delivery times:

North Island: 1–3 business days

South Island: 2–5 business days

Shipping rates are calculated at checkout unless otherwise stated.

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Australia Shipping

We currently offer shipping to Australia.

Estimated delivery times:

Australia: 5–12 business days

Please note:

International delivery times may vary due to customs or courier delays outside our control.

Customers are responsible for any customs fees, import duties, or taxes if applicable.

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Order Tracking

Once your order has been shipped, you will receive tracking information via email where available.

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Packaging

Every order from The Gardenz is packaged with care and intention. As part of the Luxe Angel Oils experience, your parcel may include seasonal touches from the garden itself.

Because many elements are hand-finished, no two packages are exactly the same.

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Incorrect Addresses

Please ensure your shipping details are entered correctly at checkout.

The Gardenz is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

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Damaged or Lost Parcels

If your parcel arrives damaged or is lost in transit, please contact us at monica@thegardenz.com within 7 days of delivery so we can assist you.

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Contact

For all shipping enquiries, please contact:

The Gardenz